[Job] Partner support

We have an open job to help support our partners in 3D modeling and scripting. Please contact me if you’re interested!

[Operations] Twinity update postponed until Friday, April 25

Dear Twinizens, Please be informed that the Twinity update scheduled for today has been postponed until tomorrow, Friday, April 25. The update is scheduled for 2 PM – 4 PM (1400-1600), but an exact time will be announced tomorrow morning. Apologies for the confusion, and if you’re joining us tonight, please remember to click No to the error message. Thanks, …

[Support] SpeedTree error message

Dear Twinizens, If you receive an error message like “Cannot authorize SpeedTree. Enter debugger? Cancel will exit the program.”, please click No, and Twinity will start. This problem will be resolved with our Twinity update tomorrow.

[Support] Update and patch problems April 16-20

Dear Twinizens, We received some reports from Twinity members over the last few days of problems with patches and updates downloading.  You may see one of the following errors when starting Twinity: Error downloading the patch! Try later or report a problem to support The defs and/or entities.xml on the client and server are not identical The file d3dx9_33.dll is …

New customer satisfaction survey

Dear Twinizens, Earlier this year, we asked you for your feedback on how we were doing. We asked you questions about Twinity’s performance, stability, and our customer service. Over the past couple of months, we have worked hard to improve in every area. We would now like to ask you for your feedback to see if we are meeting your …

Twinity survey – customer support

Recently, we conducted our first survey for customer satisfaction in Twinity. We had a satisfaction rate of 87%. While that’s not bad, it’s not where we want it to be. So please, if you answered this survey and you have some feedback for us, or areas where you see room for improvement, please let us know. We will always do …

Twinity forums online!

You can now access Twinity forums on the Twinity website. Just log in and you’ll see the link for the Forums in the top navigation.